What risks or challenges might a manager encounter if they have not mastered these objectives? Explain.
the changes that have influenced service improvements, and evaluate the
business strategies that allow firms to meet customer expectations
Evaluate various control methods used to measure customer responsiveness
between impressive performance organizations, and contrast the
different measurements used for monitoring and evaluating competing
Classify sound performance expectations as a key element in organizational behavior
Evaluate the concepts of performance management, and identify the impact of inadequate performance reviews