1. Read the National Air Express case study on page 23 of the course textbook. Analyze the case, and write an essay of at least 500 words that answers this question in detail: How should package pickup performance be measured? Are standards useful in an environment that is affected by the weather, traffic, and other random variables? Are other companies having similar problems?

Your response should be at least 500 words in length

2. As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you going to have in doing this, and how are you going to overcome them?

Your response should be at least 200 words in length.