Background:

Within the world of
shipping and transportation we find an industry that tends to catch one’s
eye. This we call FEDEX. The following paragraphs will provide a brief
explanation of how operations have been managed within this company.

We will begin our study
on Operations Management with the fast growing Air Delivery and Freight Service
Industry of FEDEX. Its main line of
business is shipping and forwarding services yet nevertheless has also extended
its fingers into customs, logistics, distribution and transportation, trade
advisory, and advance ecommerce.

Management operates on a
service built foundation. FEDEX wishes
to provide supreme customer satisfaction through not only domestic but
worldwide support.

The nature of the
operation is to provide flexible and reliable solutions at a name people can
trust. Offices have been established in
several parts of the worlds.

The global strategy of this operation can be
described as network based. There have
been alliances built to provide a comprehensive ocean and air international
logistics industry.

SLP 1

Consider the organization you selected ”FEDEX”. Turn in your one to
two page paper Courier New 12 PT Font addressing the following
questions:

• how
  project management influence other departments and functions of this
  organization i.e., marketing, finance, accounting, human resources, etc.)?

• What
  are the difficulties or limitations for implementing PERT and CRM in the
  organization?

Expectations:

1. Answer questions with
clarity.

2. Show depth and
breadth in your paper to enhance the quality of your paper.

3. Try your best to search in our library to
find some papers/articles to support your argument and show them in the
reference list.

SLP2

Research
FEDEX. Turn in your one to two page paper addressing the following questions:

1) How product design is applied in
decision-making of that organization?

2) Can you describe
a Product Life Cycles
in the organization?

3) How
different Issues for Product
Development are applied in the organization?

Expectations:

1. Answer
questions with clarity.

2. Show depth
and breadth in your paper to enhance the quality of your paper.

3. Try your best to search in our library to find
some papers/articles to support your argument and show them in the reference
list.

SLP 3

Research FEDEX. Turn in your one to two page paper addressing the
following questions :

1) What process strategy (form the four process strategies) is applied in that
organization?

2) Where is the headquarter (or distribution center) of the organization? Are
there any benefits locating there? If you could choose, where would you choose?

Expectations:

1. Answer questions
with clarity.

2. Show depth
and breadth in your paper to enhance the quality of your paper.

3. Try your best to search in our library to find
some papers/articles to support your argument and show them in the reference
list.

SLP 4

Research
FEDEX. Turn in your one to two page paper addressing the following questions:

1) Check the
internet about the company you chose. Check the websites as well. How is
e-commerce applied in the organization?

2) How can
e-commerce provide competitive advantage for that organization?

3) Relate to
the former IBM chairman Louis Gerstner ‘s comment “all about cycle time,
speed, globalization, enhanced productivity, reaching new customers, and
sharing knowledge across institutions for competitive advantage.” Can you
relate what you have learned in this module to the function of e-commerce in
the organization?

Expectations:

1. Answer
questions with clarity.

2. Show depth
and breadth in your paper to enhance the quality of your paper.

3. Try your
best to search in our library to find some papers/articles to support your
argument and show them in the reference list.