Question 1

1. Knowledge is composed of which three interrelated types?

   Answer

   		Declarative, practical, and strategic
   		Declarative, practical, and skill
   		Compilation, automatic, and strategic
   		Declarative, procedural, and strategic
   		None of the above

4 points

Question 2

1. A mechanistic design is best applied in which of the following situations?

   Answer

   		Non routine technologies
   		Small businesses
   		High volume assembly lines
   		Where there are not clear answers to many of the problems that arise

4 points

Question 3

1. Strategic planning is best defined as:

   Answer

   		the development of a relatively long term mission.
   		the development of relatively short term objectives.
   		A process for determining how best to pursue the organizations mission while meeting the demands of the environment
   		the development of values and ideals of the organization.

4 points

Question 4

1. Organizational development is best defined as

   Answer

   		a profession that deals with reacting to changes in external environment.
   		a profession and field of study that creates and implements planned change in organizations.
   		a profession and field of study that deals with creating and implementing new ideas in the organization.
   		a field of study and profession that deals with explaining serendipitous events.

4 points

Question 5

1. Which best explains the strategic training alternative of the internal provider?

   Answer

   		All or most training developed in house, each phase handled by specialists, and needs developed from a decentralized HRD function
   		All or most training purchased from outside sources, each phase handled by specialists, and needs developed from a centralized HRD function.
   		All or most training activities provided by outside trainers and training function’s role is to select and manage training suppliers.
   		All or most training developed in house, each phase handled by specialists, and needs developed from a centralized HRD function.

4 points

Question 6

1. In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is called

   Answer

   		outcome evaluation.
   		outcome.
   		phase evaluation.
   		process evaluation.
   		procedural evaluation.

4 points

Question 7

1. What is ISO 9000?

   Answer

   		A series of standards to assure consistency in product quality.
   		An HR software package.
   		A quality standard set by the Japanese.
   		A strategic quality forecasting model.
   		All of the above.

4 points

Question 8

1. What are some reasons companies should invest in strategic HR?

   Answer

   		To be able to grow
   		To increase their market value
   		To centralize their strategies
   		To involve management

4 points

Question 9

1. OD interventions could be implemented more successfully if they included training where employees

   Answer

   		developed a common knowledge and skill base in the area of the intervention.
   		Understood group dynamics and became skilled at working within groups.
   		Understood and became skilled at using a common problem solving model.
   		Both A & C.
   		All of the above.

4 points

Question 10

1. In the training process model, evaluation begins at which point?

   Answer

   		During the design phase.
   		During the implementation phase.
   		During the analysis phase.
   		During the development phase.

4 points

Question 11

1. Define KSA’s and explain the different levels of each.

   Answer

   30 points

Question 12

1. Describe how the model of training processes serves as a problem?solving tool. Include a brief explanation of each of the five phases.

   Answer