Respond to each of the following scenarios in a well-crafted
essay. Include resources from the text
or outside sources to support your points and follow APA guidelines as
appropriate. Each response should be
approximately 200 words. Each essay
response is worth 25 points.
Imagine you are the HR Director for Clothes-R-Us,
a medium-sized clothing store with locations in five states. You know that customer service is a key
element in the success of store, and headquarters is concerned that sales
associates don’t have the right skills to help ensure repeat business. You think a more robust training program
would help resolve the issue. Name and describe
the steps you would take to conduct a needs analysis to determine the training
program that would be necessary.
The training program you initiated at
Clothes-R-Us got off to an excellent start and results from the pilot program
shows great promise for improving customer service skills among sales
associates. As the HR Director, however,
you want to make sure that the training is engaging and motivating for the
greatest number of employees and appeals to various adult learning styles. What would you do to achieve that goal?
Even though the training at Clothes-R-Us is
designed to be appealing to a variety of learning styles, as the HR Director
you are concerned about what methods of delivering the training would be
optimal. Since there are store locations
across five states, face-to-face training isn’t all that practical from a cost and
timing standpoint and may not be consistent.
Other methods may not be as engaging and effective as face-to-face
training. What training method(s) would
you recommend to headquarters leadership?
Provide a rationale for your recommendation.
Imagine that headquarters leadership approved
your recommendation for delivering the training and you are now charged with
the task of proving the training is effective.
What procedure would you put in place to measure the results of the
training? What type of results would you
look for to demonstrate the effectiveness of the training?