HSOp450 final exam
Page 1
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Question 1.1. (TCO 1) Many tourism analysts predict that by
the year 2020, on a global level, tourism will: (Points : 5)
more than
double.
triple.
quadruple.
likely stay
about the same as in 2000.
Question 2.2. (TCO 1) In the United States, the first
scheduled international air travel was by: (Points : 5)
Pan American
World Airlines.
Varney
Airlines.
Allegheny
Airlines.
Western
Airlines.
Question 3.3. (TCO 2) Which of the following is NOT a job requirement
for tourism? (Points : 5)
People person
Concern for
customer’s comfort needs
Self-discipline
Statistical
skills
Question 4.4. (TCO 2) According to the AH&LA,
approximately _______ of lodging customers are business travelers. (Points : 5)
20 percent
30 percent
45 percent
65 percent
Question 5.5. (TCO 3) Which federal tourism agency in the
United States is concerned with research and policy? (Points : 5)
United States
Travel Industry Association
Office of
Travel and Tourism Industries
United States
Tourism Policy Administration
U.S. Travel
Data Center
Question 6.6. (TCO 3) Because the airlines have steadily
been decreasing the commission paid to travel agencies, the vast majority of
agencies now charge a service fee. Which of the following is generally the most
typical amount of this service fee? (Points : 5)
$10
$15
$20
$35
Question 7.7. (TCO4) Amtrak is promoting and upgrading
passenger rail service. Which of the following is NOT true? (Points : 5)
Total passenger
miles have grown since 1981.
In the
northeast corridor, it is the dominant carrier.
It operates
some commuter agencies under contract.
It operates
without any government subsidy.
Question 8.8. (TCO4) Anthropography is a science through
which we can: (Points : 5)
learn of
humankind’s geographic settlements on the globe.
study the
varieties of humans and their geographic distribution.
identify
cultural achievements that are of interest to international tourists.
classify the
varieties of races of humankind.
Question 9.9. (TCO5) The travel needs ladder of Pearce
proposes that: (Points : 5)
there is a
hierarchy of travel motives.
people start at
different levels.
levels are
changed during their life cycle.
all of the
above.
Question 10.10. (TCO5) Which of the following is not one of
the “extremities” of international traveler preferences? (Points : 5)
Order-disorder
Familiarity-novelty
Pleasurable-distasteful
Relaxation-activity
Page 2
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Question 1.1. (TCO 6) Visitor days as a measure of demand
is: (Points : 5)
the number of
visitors arriving at a destination each day for a year.
visitor
arrivals’ average length of stay.
number of days
spent by visitors of one community/area in another destination.
expenditures by
tourists in an area.
Question 2.2. (TCO 6) Seasonal fluctuations in demand are a
problem in most areas. A recommended method of leveling out demand is to:
(Points : 5)
intensify and
develop the area’s best use.
slightly
diminish quality of the area to reduce demand at peaks.
close down some
hotels during the off-season.
increase
multiple-use possibilities.
Question 3.3. (TCO 7) The main purpose of tourism policy is
to: (Points : 5)
ensure maximum
benefits to all the stakeholders of the destination.
raise the
maximum in hotel taxes.
keep out
undesirable visitors.
protect
environmentally sensitive areas.
Question 4.4. (TCO 7) Which of the following factors
contribute the least to the competitiveness of a tourism destination? (Points :
5)
Cost levels at
the destination
The quality of
service at the destination
Culture and
history of the destination
Minimum wage
levels at the destination
Question 5.5. (TCO 8) Which of the following is an example
of tourism infrastructure? (Points : 5)
Roads
Public
utilities
Parks
All of the
above
Question 6.6. (TCO 9) Ecotourism is: (Points : 5)
environmentally
friendly travel.
a tool for
conservation.
ecologically
responsible tourism.
all of the
above.
Question 7.7. (TCO 10) Which of the following is not a use
of travel research? (Points : 5)
To delineate
significant problems for the manager
To aid in sales
promotion
To create good
will
To take the
burden of decision-making from managers
Question 8.8. (TCO 10) Primary sources of data: (Points : 5)
include statistical
data provided by the Census Bureau.
should only be
gathered after secondary sources have been exhausted.
are free from
investigator bias.
rely on the
direct observation of physical phenomena in the gathering of data.
Question 9.9. (TCO 10) One of the advantages of using
secondary sources of information rather than primary data is that: (Points : 5)
secondary
sources are up-to-date as a rule.
secondary data
are ordinarily in usable form.
secondary data usually
can be gathered faster and at less expense.
secondary data
are more accurate.
Question 10.10. (TCO 11) By the year 2020, international
tourism is expected to grow: (Points : 5)
at a rate of
about 4.3 percent per annum.
at a rate of
3.3 percent.
at a rate of
2.3 percent.
realistically,
nowhere near the above estimates.
Page 3
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Question 1. 1. (TCO1) Explain tourism. Successful tourism
requires positive attitudes and contributions from several groups. Compare and
contrast these groups and explain how each group views tourism. (Points : 20)
Question 2. 2. (TCO2) What opportunities do internship
programs offer students? Discuss several tourism firms that offer internship
programs. (Points : 20)
Question 3. 3. (TCO3) Explain why a hotel or restaurant
should be a member of a state or regional tourism organization. Describe three
compelling reasons. (Points : 20)
Question 4. 4. (TCO4) In what ways has the English Channel
rail tunnel stimulated European tourism? (Points : 20)
Question 5. 5. (TCO5) Analyze the six categories of barriers
to travel. Give examples of each category. (Points : 20)
Question 6. 6. (TCO6) You are given 10-year data (1998-2008)
on the travel price index and demand for travel to an area. Describe two ways
you could project demand for travel in 2015. Identify at least one advantage
and one disadvantage of using each of the methods you presented. (Points : 20)
Question 7. 7. (TCO7) Explain the meaning and importance of
competitiveness and sustainability in the management of a successful tourism
destination. (Points : 20)
Question 8. 8. (TCO8) As director of sales for a large
resort hotel, describe the marketing advantages of the hotel’s use of local
exterior design, locally crafted furnishings and art objects, as well as
featuring authentic indigenous entertainment. (Points : 20)
Question 9. 9. (TCO9) Describe in detail the guiding
principles of ecotourism. (Points : 20)
Question 10. 10. (TCO11) Evaluate marketing. Explain the
heart of the marketing concept. (Points : 20)
