Chapter 5:

1. Describe and discuss the importance of the duties of the Director of Sales in a full service hotel.
2. Discuss why a one-stop contact is important for an association executive.
3. Discuss what is entailed in the job of a convention manager.
4. Discuss why communication is important between the sales department and other department and what type of communications occur.

Chapter 6:

1. Describe some actions or activities that might be classified as sexual harassment. What are the essential elements of a sexual harassment allegation?
2. List and discuss four state or federal laws that impact human resources in hotels today.