Careers in Lodging (graded)
What is the importance
of the front desk or reception area and what is the relationship of this
department with the rest of the lodging facility? (graded)
As a guest, did you ever encounter an issue in checking into
a room or the cleanliness of a room? How did the hotel management handle it?
How would you have handled it? If you never had an issue in a hotel, what good
experiences did you have? (graded)