Week 2

What is the importance
of the front desk or reception area and what is the relationship of this
department with the rest of the lodging facility? (graded)

Q2

As a guest, did you ever encounter an issue in checking into
a room or the cleanliness of a room? How did the hotel management handle it?
How would you have handled it? If you never had an issue in a hotel, what good
experiences did you have? (graded)