Week 2 assignment

Homework

Chapter 3:

1. Name the functions of the front office department along with job titles
and specific responsibilities of each.

2. How are housekeeping and front desk dependent upon each other for
customer satisfaction and what types of communication are used to ensure that this
occurs?

Chapter 4:

1. Name the functions of the housekeeping department along with job titles
and specific responsibilities of each.

2. Outline the ten areas that a guest room attendant needs to cover to
properly clean each guestroom.

3. List and discuss 5 ways that might be used to control loss of linens.

Week
3 assignment

Homework

Chapter 5:

1. Describe
   and discuss the importance of the duties of the Director of Sales in a
   full service hotel.
2. Discuss
   why a one-stop contact is important for an association executive.
3. Discuss
   what is entailed in the job of a convention manager.
4. Discuss
   why communication is important between the sales department and other
   department and what type of communications occur.

Chapter 6:

1. Describe
   some actions or activities that might be classified as sexual harassment.
   What are the essential elements of a sexual harassment allegation?
2. List
   and discuss four state or federal laws that impact human resources in
   hotels today.

Week
4 assignment

Chapter 7:

1. Identify and discuss in detail three challenges and three opportunities
from each of the five areas of the food and beverage departments. (hint: the
easiest format is in a chart)

2. Choose three food and beverage management positions and discuss and
describe three unique challenges and three managerial characteristics of each.
(hint: the easiest format is in a chart)

Submit your assignment to the Dropbox located on the silver tab at the
top of this page. For instructions on how to use the Dropbox,

Week
5 assignment

Homework

Chapter 8:

1. Define
   and discuss the role of the director of security in maintaining hotel
   security.
2. A
   guest has just slipped on wet tile in the lobby, and fallen and hit her
   head, surrounded by other patrons. She appears to be just shaken up, but
   she is bleeding slightly from a cut on her forehead. Describe in detail
   the steps you would take to handle this situation.

Chapter 9:

1. Describe
   in detail the short, intermediate and long term demands on a general
   manager’s time.
2. Discuss
   the differences in the time demands of a general manager between a full
   service large hotel and a small limited-service hotel.

Week
6 assignment

Homework

Chapter 10:

1. How
   are RevPar, ADR and Occupancy are calculated and describe in detail what
   each tells the general manager about the success of the sales and front
   office department in effectively managing inventory?
2. What
   are allocation controls? What are availability controls? What are the
   benefits and disadvantages of each? (Note: disregard the side labels in
   the book, they are reversed. Use the actual written paragraphs for
   information) (hint: chart format may be easier to use)

Chapter 11:

1. Describe
   and discuss the difference in a management company and a franchise
   company. Discuss the advantages and disadvantages of each. (hint: chart
   format may be easier to use)

Week
7 assignment

Homework

Chapter 12:

1. Discuss
   the key demographics of potential buyers of timeshares as well as in
   detail what elements of timeshares would entice them to buy timeshare
   weeks over vacationing on their own in traditional lodging facilities.
2. How
   is management of a timeshare different from management of traditional
   hotels? Be specific regarding operating procedures and guest
   characteristics.

Chapter 13:

1. Compare
   and contrast in detail the lodging and facility characteristics of
   activity-based facilities vs. themed facilities. What geographic areas are
   most conducive to each?

Course Project: Own Your Own Hotel!

Objectives|Guidelines|Grading Rubrics|Best Practices

Objectives

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This course project is designed
for you to learn more about the lodging industry while having some fun at the
same time. Your assignment is to design and to develop your own hotel. The
following criteria needs to be followed:

1. Will
   you select a hotel franchise (brand) yes or no / why or why not?
2. How
   many rooms will your hotel have?
3. What
   will your hotel’s ADR be?
4. Select
   an actual geographic location / market.
5. Decide
   what type of operating segment your hotel will operate under.
6. Develop
   the hotel’s departments that will support the operations of the hotel.
7. Select
   specific amenities that will help distinguish your hotel’s brand.
8. What
   type of management organization will your hotel possess?
9. What
   type of security features will your hotel have?
10. Evaluate
    your actual competition (strengths and weaknesses).
11. Establish
    a target market.
12. Establish
    a marketing plan for how you will attract the target market.
13. What
    are some of the current opportunities and issues that your geographic
    market possesses?
14. How
    will you turn a profit after several years in business?

Guidelines

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Projects must 8 to 12 pages in
length (this would be roughly 1 page per area included in the report), 12 point
font, double-spaced, 1″ margins, and include a cover page, table of
contents, introduction, body of the report, summary or conclusion and works
cited.

• Even
  though this is not a scientific-type writing assignment, and is mostly
  creative in nature, references are still very important. At least 6
  authoritative, outside references are required (anonymous authors or web
  pages are not acceptable). These should be listed on the last page titled
  “Works Cited”.
• APA
  format and citations are required.
• All
  DeVry University policies are in effect including the plagiarism policy.
• Projects
  aredue in Week 6of this course.
• Any
  questions about this project may be discussed in the weekly Q&A
  discussion topic.
• This
  project is worth 200 total points and will be graded on quality of
  research topic, quality of paper information, use of APA citations,
  grammar and sentence structure.
• No
  late papers will be accepted.

Grading
Rubrics

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Best
Practices

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The following are the best
practices in preparing this paper.

• Cover
  Page–
  Include who you prepared the paper for, who prepared, and date.
• Table
  of Content–
  List the main ideas and section of you paper and the pages in which they
  are located. The illustrations should be included separately.
• Introduction– Use a header
  on your paper. This will indicate you are introducing your paper.

  The purpose of an introduction or opening:

1. Introduce
   the subject and why the subject is important.
2. Previews
   the main ideas and the order in which they will be covered.
3. Establish
   a tone of the document.

Include in the introduction a reason for the audience to read the paper. Also,
include an overview of what you are going to cover in your paper and the
importance of the material. (This should include or introduce the questions you
are asked to answer on each assignment.)

• Body
  of Your Report– Use
  a header titled with the name of your project. Example: “The Development
  of Hotel X – A World Class Resort”. Then proceed to break out the main
  ideas. State the main ideas, state major points in each idea, provide
  evidence. Break out each main idea you will use in the body of your paper.
  Show some type of division like separate sections that are labeled;
  separate group of paragraphs; or headers. You would include the
  information you found during your research and investigation.
• Summary
  and Conclusion–
  Summarizing is similar to paraphrasing bur presents the gist of the
  material in fewer words than the original. An effective summary identifies
  the main ideas and major support points from the body of your report.
  Minor details are left out. Summarize the benefits of the ideas and how
  the effect the tourism industry.

  Additional hints on preparing the best possible project.

1. Apply
   a three step process of writing… Plan, Write, and Complete.
2. Prepare
   an outline of your research paper before you go forward.
3. Complete
   a first draft and then go back to edit, evaluate, and make any changes
   required.
4. Use
   visual communication to further clarify and support the written part of
   your report. Example graphs, diagrams, photographs, flowcharts, maps,
   drawings, animation, video clips, pictograms, Tables, and Gantt charts.

• Work
  Cited– Use
  APA format.

discussions

Week 1

What
is the difference between hotels and motels? Which one do you prefer to stay in
and why? What are the advantages and disadvantages of each?

Q2

Out
of all of the lodging segments described in chapter 1, as a guest, which type
of segment do you prefer to stay in? What are the reasons that you chose that
particular segment?

Week 2

What is the importance
of the front desk or reception area and what is the relationship of this
department with the rest of the lodging facility? (graded)

Q2

As a guest, did you ever encounter an issue in checking into
a room or the cleanliness of a room? How did the hotel management handle it?
How would you have handled it? If you never had an issue in a hotel, what good
experiences did you have? (graded)

Week 3

The role of a sales
and marketing manager is an exciting field but is also critical for a hotel’s
success. What are some of the attributes needed to become a successful sales
and marketing manager? What are some of the businesses that a marketing manager
can bring into the hotel? (graded)

This
section lists options that can be used to view responses.

Q2

You
are the new General Manager of a new 400 room full service hotel that is
scheduled to open in 6 months. The first task you have is to hire a Human
Resources Manager. What traits, skills, and knowledge should the candidates
possess to be considered for the position? What would be the first steps you
would take in the hiring process?

Week 4

What are some of the
Food and Beverage services commonly found in a hotel? When staying at a hotel
do you use any of these Food and Beverage services? Why or why not? (graded)

This
section lists options that can be used to view responses.

Q2

Why
do you think that most Food and Beverage departments in hotels are not
profitable? What do you think hotels can do to turn a profit in Food and
Beverage? (graded)

Week 5

Given
the need for heighten security, how can hotels ensure their guests that they
are safe in their hotels? Do you see any section of a hotel that is vulnerable
to unsafe activity?

Q2

As a hotel general
manager how can you promote TQM within your hotel staff? Do you believe that
TQM is a valuable management option to use in the hotel industry?

This
section lists options that can be used to view responses.

Week 6

Why do most hotel
owners look towards management companies to operate their properties? Would you
rather work for a hotel management company or a corporate hotel company. Why?

Q2

What are some of the
positives and negatives in being a franchise owner/operator? If given the
opportunity would you own a franchise? Why or why not?

Week 7

Have
you or any members of your family own or participate in a timeshare property?
What are the advantages or disadvantages to timeshare ownership? Would you
purchase a timeshare in the future? Why or why not?

Q2

Have you ever stayed
at or wanted to stay at a resort based property (i.e. Sandals) or a theme based
hotel (i.e. Hard Rock Hotel)? What would attract you to stay at one of these
properties? Do you see a continued need for this type of lodging?