Dr. Deming’s 14 Points (graded)
Are Dr. Deming’s 14 Points clear, concise, and achievable? If not, what
do you think he had in mind? In Deming’s view, who needs to do what and why?
Quality Awards and Standards (graded)
authors of our text talk about the Baldrige Award throughout their book. In
previous versions, they even designed their text around this award. Given that
our course is about TQM, an in-depth discussion of the Deming Award would seem
to be appropriate. Why do I say this? If you look at the textbook, you see that
the authors state that “the Deming Prize establishes a framework for a
CWQC [Company Wide Quality Control] system” (p. 122). CWQC embodies what
we would call TQM here in the U.S.
do some research. Put on your investigative hats and see what you can find
about the Deming Award. You can use the Internet or or any other sources you
you see the Deming Prize criteria fitting into TQM? How does the Deming Prize
compare to the Baldrige Award? What are the differences and similarities
between the Deming Prize and the Baldrige Award?
TQM Leaders (graded)
How do leaders behave when
they are implementing TQM? What expectations should they set? What kind of
leaders do TQM leaders need to be?
Who Are the Customers? What Are Their Needs? (graded)
What are the dimensions of
service quality? How do these dimensions affect a customer perception? How do
the quality dimensions, as defined by David Garvin, relate to the dimensions of